Welcome to City of Plymouth Credit Union

A Message to Our Members About Covid-19

What we are doing to navigate this unprecedented situation.

UPDATE: Reluctantly, as a direct result of the COVID-19 pandemic and associated staffing issues, the decision has been made to CLOSE THE FRANKFORT GATE OFFICE on SATURDAYS until further notice. We apologise for any inconvenience this may cause. We hope to be able to re-open the office after the pandemic is over and things return to normal.

Our members are at the heart of all that we do and we are working hard to make sure you can access your money, whilst protecting our staff and volunteers.

Cash payments

If you have no other way to access your money and need to withdraw cash, please go to our office in Frankfort Gate.  We have installed screens there to protect our staff and will only have 1 person in the office at a time so that everyone can keep their distance – the office isn’t large enough to accommodate more people. You may have to wait outside to be served, so please be patient.

If we are forced to close the Frankfort Gate office, we can make arrangements to pay any cash withdrawals into your bank account or prepaid card. If you don't have a bank account or prepaid card, you can have your cash withdrawal paid into someone who you trust's bank account or prepaid card. Failing this, please contact us or fill in this form and return it to one of our offices.

Our Devonport office will be closed to the public until further notice, to help to protect our staff.

Loan Applications

We are still taking applications for loans but we are only doing that by post and on the phone, so things may take a little longer than usual. We will still run our usual process and checking before issuing loans but will only issue cash at Frankfort Gate and only if we can’t do a transfer to another account for you.

We will still consider applications from new members but only if they have saved the loan repayment for 5 weeks or 2 monthly payments.

As the future is less certain, we have decided not to accept applications for loans above £3,000 and won’t be accepting applications for Debt Consolidation or Holidays.

Loan Repayments

We understand that income from employment and self-employment is likely to change in the coming months so we simply ask you to call us as soon as you have a concern that you may not be able to make your repayments on time or at the agreed level – that way we can try to make a plan that works for us all.

Payments and Transfers

You may not know but we have always been able to pay bills for you, transferring your money to wherever you ask. If you call us we can arrange to do that – that way you won’t have to make an unnecessary journey and you won’t get behind.

We have a news page which we will update regularly together with articles on our blog.

We are here to help, so if you have any suggestions, we are happy to listen. You can get hold of us using the details on our contact page


A safer way to save, a cheaper way to borrow.

The City of Plymouth Credit Union is an ethical,  not for profit, member-owned financial organisation.

We are dedicated to the economic development of the community in Plymouth, Devon, Cornwall and the Isles of Scilly, providing financial services to all our members including those who have been excluded from traditional services and who are often badly served by existing financial organisations.

We offer a real community-based alternative to banks and building societies. Using our members' savings, we provide loans at affordable, highly-competitive interest rates. We can provide assistance to members with our budget accounts to help ensure those important bills are paid on time. And, subject to certain terms and conditions, our members' Savings and Loans are covered by FREE life insurance.

We work in partnership with many local councils throughout the area to provide members with financial products and services which they find invaluable.

Compare our loan rates and see how much you can save

Cost Estimate for Loan of £500 over 6 months

ProviderInterest Rate (APR)RepaymentsTotal Interest PaidTotal Cost of Loan
City of Plymouth Credit Union26.82%£89.26 per month£35.58£535.58
Provident172.9%£130 per month£280£780
Satsuma264.4%£158 per month£448£948
Sunny288.0%£165.53 per month£493.23£993.23

Why not explore this web site to see what we can offer you.

For Essential Workers

clapping hands
Especially the NHS

Office and Service Point Locations

Main Office locations        blue marker Service Point locations

Click here to see today's open service points and their addresses

Latest Updates and Press Releases

Annual General Meeting 2020

The Annual General Meeting for 2020, covering the financial year ending September 30, 2019, will be held at 7pm on Wednesday, July 15, 2020. All credit union members are cordially invited to attend. As usual, we have prepared an AGM booklet to accompany the meeting which can be found by clicking here.

Due to the Coronavirus pandemic, we are holding this meeting virtually for the first time ever using the ABCUL (our trade association) LogMeIn Webinar facility, available for smartphones (Android and iPhone), PCs and laptops (Windows and Apple). Full details for joining the meeting are available in the AGM booklet.

If you want to ask a question at the meeting, to ensure you’re heard, please email the question to ‘secretary@cpcu.co.uk’ in advance of the meeting.

change card

UPDATED – Change Card Now Working

UPDATE: As of June 30, 2020, the FCA have restored the permissions associated with the Change Card and it is now fully operational again. See the FCA Announcement here.


UPDATED – Online Statements Not Working

UPDATE: Online statements now working again! Many apologies for the time it’s taken to get this fixed.

At present, the online statements of account available through the “Login/Register” tab on the website is not working correctly. This is due to a communications mis-configuration which we hope to rectify early next week (week commencing Monday 8 June 2020). We apologise for any inconvenience this may cause. We will update this article as soon as it is operational.

See all updates and press releases

Latest news

martin lewis

Martin Lewis on SEISS Clawback

In this article, Martin Lewis explains how clawback on SEISS grants will work and where there are problems.


DWP Launches New Jobs Portal

Over 146,000 firms have joined the new DWP jobs portal. For full details, see this article.

universal credit logo beside houses

Do you get rent free weeks on Universal Credit?

Read this article about Universal Credit benefits.

See all our news

Our Products


Saving with us couldn’t be easier. We have a wide range of savings accounts to suit your needs. You can pay into your savings accounts in many different ways, with cash, by standing order, or even direct from the Department of Work and Pensions.


We have a large range of loans to suit everything you could possibly need. Even if you have a poor credit history, we may still be able to help. Compare our interest rates with other high street providers and see how much you can save.

Prepaid Debit Card

A convenient and safe way to store and spend your loan or savings is to use one of our low-cost Prepaid Debit Cards. We can transfer money to your card which you then use anywhere like any other debit card. So easy and secure to use, much better than carrying large amounts of cash or writing cheques.

All Product Details

Our Services

Budget Accounts

Having problems paying your bills? When you make payments into your savings accounts, we can arrange that your regular bills are paid for you. Then you know that what’s left over is yours to spend.

Payroll Deduction

A great way to save or repay your loan. And because its deducted at source, you hardly notice it! Get your employer to join our scheme.

Rent Direct Scheme

Paying rent is often stressful both for tenant and landlord. We can help to reduce the stress.

Universal Credit

Universal Credit is coming to the South West. We can help make the transition.

All Services Details
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Our staff

Our Board

What our members say

Mrs D approached the City of Plymouth Credit Union with the intention of renewing her loan. While assessing her application it was identified she had a series of pay day loans. She had taken one pay day loan to help towards her wedding, then to repay the loan she borrowed from another pay day lender. Then borrowed from a third payday lender to repay lender two at the same time borrowing money from lender one to cover living costs. Her husband was unaware of any of this going on. The City of Plymouth Credit Union consolidated the loans into one. Mrs & Mr D are now settled into married life and are happily repaying their loan to the Credit Union on an affordable basis.

Mrs D, Living in PL4, Plymouth

Miss S had a problem with her car which required repairs costing over £300. She explained that, without her car, she would lose her job as it was required to enable her to visit her clients. City of Plymouth Credit Union offered her a low-cost loan to enable her to carry on in her employment.

Miss S, Living in PL1, Plymouth

Mr G was setting up a business and required to purchase a van to enable him to visit his clients. City of Plymouth Credit Union provided him with a personal loan to purchase a van. His business is now highly successful and he has paid back his loan in full.

Mr G, Living and Working in PL1, Plymouth

We had to scrap our car last week. We are lost without a car. Luckily, I have been saving with City of Plymouth Credit Union for just such an emergency and were able to borrow £3,000 at a very low rate of interest. Even the car salesman remarked that the finance he could offer would have been more expensive.

Mr C S, Living in PL1, Plymouth

City of Plymouth Credit Union helped me tremendously to budget and pay my bills. Excellent personal one-to-one without quibble.

Mr P M, PL4, Plymouth

Who We Are

The City of Plymouth Credit Union is a not for profit, member-owned financial organisation dedicated to the economic development of the community of Plymouth, Devon, Cornwall, and the Isles of Scilly. We provide financial services to all our members including those who have been excluded from traditional services.

  • We serve Devon, Cornwall and the Isles of Scilly
  • We provide financial services including savings and loans
  • We are dedicated to combating Financial Exclusion

How Can I Get Involved

Are you interested in helping your community thrive? Do you think that helping them financially is the way to go? Then we have lots of vacancies for volunteers to help deliver an ethical, community-based financial service throughout Devon and Cornwall. Future employers also tend to look favourably on applicants who have a background in volunteering.

Our History

1997 - The West Plymouth Credit Union was officially registered. Our common bond was limited to Mount Wise, Devonport, Keyham, Ford, Stoke and Pennycomequick.

1999 - Moved into first office at Community Corner, Wolseley Road Flats.

1999 - Our common bond was expanded to include North Prospect, Ham, Camels Head, Peverell and Pennycross.

2001 - Moved into current office at 14 Cumberland Street, Devonport.

2002 - Accounts computerised and first paid staff employed.

2002 - Credit unions became subject to regulation by the Financial Services Authority.

2006 - Our common bond was expanded to include the whole of Plymouth and our name was changed to the City of Plymouth Credit Union.

2007 - Began offering our capacity-based Wise Finance loans.

2010 - Plymouth City Council and Plymouth CityBus payroll deduction schemes launched.

2011 - Our Local Housing Allowance scheme launched.

2011 - New website enabling online account access launched.

2016 - Merger with HOPE Credit union.

2016 – Expansion of Common Bond to include the whole of Devon, Cornwall and the Isles of Scilly.

2018 – Launch of new loan products including our Savings Secured Loan with its lowest-ever 5% flat (5.12% APR) interest rate.

2019 – Launch of our new portfolio of loan products – easier to understand and apply for.

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Registered Office: 14 Cumberland Street, Devonport, Plymouth, PL1 4DX  Registered Number IP00511C
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the
Prudential Regulation Authority.  FRN 213937
A Member of the Association of British Credit Unions Ltd (ABCUL)