A Message to Our Members About Covid-19
What we are doing to navigate this unprecedented situation.
UPDATE: Reluctantly, as a direct result of the COVID-19 pandemic and associated staffing issues, the decision has been made to CLOSE THE FRANKFORT GATE OFFICE on SATURDAYS until further notice. We apologise for any inconvenience this may cause. We hope to be able to re-open the office after the pandemic is over and things return to normal.
Our members are at the heart of all that we do and we are working hard to make sure you can access your money, whilst protecting our staff and volunteers.
Cash payments
If you have no other way to access your money and need to withdraw cash, please go to our office in Frankfort Gate. We have installed screens there to protect our staff and will only have 1 person in the office at a time so that everyone can keep their distance – the office isn’t large enough to accommodate more people. You may have to wait outside to be served, so please be patient.
If we are forced to close the Frankfort Gate office, we can make arrangements to pay any cash withdrawals into your bank account or prepaid card. If you don't have a bank account or prepaid card, you can have your cash withdrawal paid into someone who you trust's bank account or prepaid card. Failing this, please contact us or fill in this form and return it to one of our offices.
Our Devonport office will be closed to the public until further notice, to help to protect our staff.
Loan Applications
We are still taking applications for loans but we are only doing that by post and on the phone, so things may take a little longer than usual. We will still run our usual process and checking before issuing loans but will only issue cash at Frankfort Gate and only if we can’t do a transfer to another account for you.
We will still consider applications from new members but only if they have saved the loan repayment for 5 weeks or 2 monthly payments.
As the future is less certain, we have decided not to accept applications for loans above £3,000 and won’t be accepting applications for Debt Consolidation or Holidays.
Loan Repayments
We understand that income from employment and self-employment is likely to change in the coming months so we simply ask you to call us as soon as you have a concern that you may not be able to make your repayments on time or at the agreed level – that way we can try to make a plan that works for us all.
Payments and Transfers
You may not know but we have always been able to pay bills for you, transferring your money to wherever you ask. If you call us we can arrange to do that – that way you won’t have to make an unnecessary journey and you won’t get behind.
We have a news page which we will update regularly together with articles on our blog.
We are here to help, so if you have any suggestions, we are happy to listen. You can get hold of us using the details on our contact page
Welcome
A safer way to save, a cheaper way to borrow.
The City of Plymouth Credit Union is an ethical, not for profit, member-owned financial organisation.
We are dedicated to the economic development of the community in Plymouth, Devon, Cornwall and the Isles of Scilly, providing financial services to all our members including those who have been excluded from traditional services and who are often badly served by existing financial organisations.
We offer a real community-based alternative to banks and building societies. Using our members' savings, we provide loans at affordable, highly-competitive interest rates. We can provide assistance to members with our budget accounts to help ensure those important bills are paid on time. And, subject to certain terms and conditions, our members' Savings and Loans are covered by FREE life insurance.
We work in partnership with many local councils throughout the area to provide members with financial products and services which they find invaluable.
Compare our loan rates and see how much you can save
Cost Estimate for Loan of £500 over 6 months
| Provider | Interest Rate (APR) | Repayments | Total Interest Paid | Total Cost of Loan |
| City of Plymouth Credit Union | 26.82% | £89.26 per month | £35.58 | £535.58 |
| Provident | 172.9% | £130 per month | £280 | £780 |
| Satsuma | 264.4% | £158 per month | £448 | £948 |
| Sunny | 288.0% | £165.53 per month | £493.23 | £993.23 |
Why not explore this web site to see what we can offer you.
Main Office locations 
Service Point locations
