Operational Changes

devonport office

Please note the following changes to how City of Plymouth operate.

Changes to Offices

Up until Friday, December 10, the Frankfort Gate office will only open for pre-booked surgery appointments. After Friday December 10, the Frankfort Gate office will CLOSE. The Cumberland Street, Devonport office will be open for pre-booked surgery appointments only after that, preferably by telephone. As a result of these changes, we will be unable to carry out any cash transactions, all payments must be by bank transfer.

To book an appointment, please see out Contact page.


As currently we are unable to accept new loan applications whilst the Board’s review is underway we have discussed with another Credit Union Westcountry Savings and Loans and they are happy to receive applications for loans from our members.

To apply for a loan please go to their web-site https://www.westcountry.org.uk/. Their loan applications are done mainly online through NIVO or an online application form.

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